Being a front desk officer or a receptionist plays a very important role in the company. A receptionist would be the first person a client deals with when approaching the business or a company so it is very important that receptionists create a good and lasting impression. Below are the skills and characteristics that you need to have in order to be successful in this job. A good receptionist must possess a positive and outgoing attitude. No one wants t be greeted by a scowling front desk officer so make it a point to always put a smile on your face and remain pleasant at all times even if you are dealing with difficult clients. Just remain calm and maintain grace under pressure.
Be organized at all times. One of the main tasks of a receptionist is to take down important messages including pertinent details and phone numbers. If you are in the service business then setting or booking an appointment is also part of your job. Make sure to keep things in order by having a table booking diary at post it notes present at all times so everything is well noted. We don’t want to end up dealing with irate clients because an appointment was not booked properly.
A good receptionist has to look smart and presentable all of the time. A receptionist represents the business so it is somehow expected that she would act the part. If your business has a dress code or uniform it would be nice if she wears a Beauty tunic Sydney on a daily basis to represent the business well. A good receptionist must know how to prioritize things. Always keep in mind to prioritize all walk in clients and never leave them unattended at the reception area. If you are unable to attend to them right away, make sure to at least acknowledge their presence and ask them to be seated and patiently wait for their turn. Do not answer the phone and speak to a walk in client at the same time.
Always remember to keep a good demeanor no matter how bad your day is. It may sound a bit blunt but nobody really cares if you are having a bad day or you have on going personal or domestic issues. Remember to maintain professionalism at all times by learning how to segregate work from your personal issues. There will always be a perfect place and time for you to deal with whatever issues you have, just don’t bring it at the workplace.